FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your terms of packing?

Wooden (Can customized)

What are your terms of payment?

T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages
before you pay the balance.

What are your terms of delivery?

EXW, FOB, CFR, CIF, DDU.

How about your delivery time?

Generally, it will take 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Can you produce according to the samples?

Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

What is your sample policy?

We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the shipping fee

How long is your fountains’ warranty?

12 months for each spare parts

I want to use our own design , is it OK?

Yes, Of course it's OK , we can make OEM products and also can provide our own professional design of the fountain for you ,it's all by your requirement


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